Visitor Services Associate

MOCA is currently seeking a Visitor Services Associate
Location: New York, NY
Start date: Rolling Start Date
Employment Type: part-time (2-4 days per week), including weekends and holidays
Salary: Hourly

 

General Responsibilities: Under the supervision of the Operations Manager and the Director of Operations, the Visitor Services Associate will assist in providing quality services to MOCA’s diverse audiences.

 

Qualifications:

  • Strong writing abilities and fluency in speaking English a must; additional fluency in Chinese (Mandarin or Cantonese) preferred
  • An interest in working with the public, with the ability to interact pleasantly and professionally with local and international visitors, members and VIPs, and Museum staff
  • At least one year of customer service work, or an equivalent combination of education, training and experience.
  • Experience with visitor services principles, practices, and procedures; knowledge of arts/culture audiences a plus
  • Ability to work in a fast-paced environment; handle multiple tasks simultaneously and prioritize accordingly; adhere to deadlines; and flexibility to handle shifting demands
  • Comfortable taking initiative and working with minimal supervision
  • Knowledge of and experience with MS Office applications required, some experience with retail or reservation systems preferred
  • Weekend availability required, some holiday and special after-hours event availability necessary

Responsibilities:

  • Assist in the daily operations of the admissions desk with a focus on customer service
  • Ensuring adherence to admission procedures, that outgoing information is current and accurate, and daily register is balanced
  • Maintain a well-informed, working knowledge of the exhibitions, programs, and services available at MOCA; handle public relations responsibilities by providing information about MOCA, its services, programs, and initiatives
  • Serve as an advocate for the visitor while simultaneously promoting the welfare of MOCA; communicate with a variety of visitors with diverse interests and abilities to ensure a positive museum experience, resolve visitors’ concerns and complaints to their satisfaction and MOCA’s
  • Work with the Education and Public Programs department in the scheduling of school/group tours and programs and ensure proper payments and processing
  • Work with security personnel to maintain orderly and safe flow of visitors
  • Staff the front desk and events including weekends and some evenings and holidays
  • Assist with general administrative and clerical work, including filing, photocopying, and mailing
  • Perform other duties as needed

Please send a cover letter and resume to:
Visitor Services Associate Search
Museum of Chinese in America
215 Centre Street, NY, NY 10013
Email: vs@mocanyc.org