Visitor Services Associates

The Museum of Chinese in America (MOCA) presents the living history, heritage, culture and diverse experiences of Chinese Americans through exhibitions, education and public programs. MOCA’s Education Department serves over 10,000 children and adults each year through guided tours, teacher workshops, family programs, and afterschool and outreach activities.

 

Under the supervision of the Director of Programming and Guest Experiences, the Visitor Services Associates will carry out the daily on-site operations of MOCA, providing a informative and meaningful visitor experience. Visitor Services Associates enhance the MOCA experience by facilitating the sale of tickets, memberships, and entry into the museum, by engaging and interacting with guests and providing exceptional customer service to MOCA’s diverse audiences.


Qualifications:

  • Strong customer service and writing abilities; fluency in speaking English a must; additional fluency in Chinese (Mandarin or Cantonese) preferred but not mandatory
  • An interest in working with the public, with the ability to interact pleasantly and professionally with local and international visitors, members and VIPs, and Museum staff
  • At least one year of customer service or an equivalent combination of education, training and experience. Hospitality, retail and/or secretarial experience a plus.
  • Experience with visitor and customer services principles, practices, and procedures; knowledge of arts/culture audiences a plus
  • Ability to work in a fast-paced environment; handle multiple tasks simultaneously and prioritize accordingly; adhere to deadlines; and flexibility to handle shifting demands
  • Comfortable taking initiative and working with minimal supervision
  • Knowledge of and experience with MS Office applications required; Tessitura (preferred, but not mandatory) or experience with any other retail or reservation systems preferred
  • Available for 3-4 day shifts (including weekend, some holiday and special after-hours event availability necessary)

Responsibilities:

  • Serve as an advocate for the visitor while simultaneously promoting the welfare of MOCA; communicate with a variety of visitors with diverse interests and abilities to ensure a positive museum experience, resolve visitors’ concerns and complaints to their satisfaction and MOCA’s high standards
  • Provide assistance to visitors with the services offered by Museum. These services include but are not limited to: Coat Check, Audio Guide, Guided Tours and Memberships
  • Assist in the daily operations of the admissions desk and MOCA Shop with a focus on customer service and sales
  • Sell tickets, memberships and MOCA Shop items to visitors in a professional and courteous manner while also providing customer service regarding general customer inquiries
  • Capture visitor information such as email address, demographic, and other beneficial information
  • Actively sell and renew MOCA membership and proactively engage with members to promote the value of membership.
  • Ensuring adherence to admission procedures, that outgoing information is current and accurate, and daily register is balanced
  • Engage with visitors throughout museum and engage with MOCA Shop customers in a timely manner
  • Maintain a well-informed, working knowledge of the exhibitions, programs, and services available at MOCA; handle public relations responsibilities by providing information about MOCA, its services, programs, and initiatives
  • Work with the Education and Public Programs department in the scheduling of school/group tours and programs and ensure proper payments and processing
  • Work with security personnel to maintain orderly and safe environment for all visitors
  • Provide support to other departments as needed
  • Staff the front desk and events including weekends and some evenings and holidays
  • Assist with general administrative and clerical work, including filing, photocopying, and mailing
  • Perform other duties as needed
     

How to Apply:

 

Please submit a brief cover letter and resume to: hr@mocanyc.org. Please place “Visitor Services Associate” in the subject line of the email. The Museum of Chinese in America is an Equal Opportunity Employer. For more information about the Museum of Chinese in America, please visit our website: www.mocanyc.org